Six answers later, you will know which request goes where and who handles it.
trustWhat happens when I ask to close my account?+
Closure requests come through live chat or the support inbox, and the account is locked the same day once the last pending withdrawal is paid. Any remaining balance goes back to your payment method. Sending the request in writing keeps a record you can quote later.
trustWhat happens when I request my personal data?+
Privacy requests land in a dedicated inbox and are answered within the usual reply window. You receive a copy of the data held on file, or confirmation that it has been deleted where the law allows. Records tied to payments stay as long as the licence requires.
trustWhat if I need help at night or on a weekend?+
Live chat and the phone line stay open around the clock, seven days a week, so overnight in Australia is covered. Typical first replies are four minutes on chat and five minutes by phone; email answers usually arrive within eight hours. Weekends and public holidays follow the same schedule.
trustDo I need to speak English to get help?+
English is the default, with German, French and Spanish also available. Note that the phone line runs on Australian time, so ask for a specific language at the start of the call. Chat sorts the language before the conversation begins.
trustDo I need the licence number for anything?+
Every player here runs under Anjouan Offshore Finance Authority licence ALSI-825433, held by Casino Infinity LLC. The permit number is the reference to quote if a dispute ever reaches the regulator. Australian players can check it with the authority directly.
trustCan I get help without sharing my password?+
Photo ID or the email address on your account is enough for us to find you, and a recent transaction reference speeds things up. Support never asks for your password, so treat any request for one as a warning. Verification sends go to a separate inbox.